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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Shipping
How much is shipping?
I have been waiting for my order for a long time.
Do you ship to my country?
On-Line Store
Are the download and boxed versions identical? Both in content and quality?
Registration
My tutorial keeps asking me to register.
Tutorial won't register, I can't authorize or de-authorize the product.
AVP (ASK Video Player)
Can I back up my downloads?
What is the AVP?
Are ASK Video tutorials available in other languages?
Downloading
I have an ASK Video code that I bought. Where can I download my product?
What does 'Pre-Order' mean?
Where are the example files?
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Audio and Video Issues
I get an error when I try to play a video.
An Exception of Class Registry Access Error Exception was not handled. The Application must shut down
Logic Pro 9 Tutorial DVD Level 1 show blank videos on the DVD-Rom version
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Authorize / De-Authorize
My tutorial worked before - now it's asking me to authorize again
How many times can I authorize and de-authorize my product?
How do I de-authorize my product
Payment
Why do I see 2 transactions or charges on my credit card?
 

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